.customer-management-page {
  display: grid;
  gap: 16px;
}

.customer-management-loading {
  min-height: 180px;
  display: grid;
  place-items: center;
}

.customer-management-select-panel .panel-body {
  padding: 14px 16px;
}

.customer-management-selector {
  display: grid;
  grid-template-columns: minmax(130px, .35fr) minmax(240px, 1fr);
  gap: 12px;
  align-items: center;
}

.customer-management-selector > span {
  color: var(--text-soft);
  font-size: 10px;
  font-weight: 800;
  letter-spacing: .06em;
  text-transform: uppercase;
}

.customer-management-selector select {
  width: 100%;
  min-height: 42px;
  padding: 0 12px;
  color: var(--text);
  background: var(--surface-2);
  border: 1px solid var(--border);
  border-radius: 9px;
}

.customer-management-selector select:focus-visible,
.customer-management-page a:focus-visible,
.customer-management-page button:focus-visible {
  outline: 2px solid var(--gold-strong);
  outline-offset: 3px;
}

.customer-management-metrics {
  display: grid;
  grid-template-columns: repeat(4, minmax(0, 1fr));
  gap: 12px;
}

.customer-management-metrics article {
  min-height: 96px;
  padding: 16px;
  display: grid;
  align-content: space-between;
  gap: 8px;
  background: linear-gradient(145deg, rgba(255,255,255,.045), rgba(255,255,255,.018));
  border: 1px solid var(--border);
  border-radius: 12px;
}

.customer-management-metrics span,
.customer-management-key-grid span,
.customer-exit-values span {
  color: var(--text-soft);
  font-size: 9px;
  font-weight: 750;
  letter-spacing: .05em;
  text-transform: uppercase;
}

.customer-management-metrics strong {
  color: var(--text);
  font-size: clamp(17px, 2vw, 26px);
  line-height: 1.1;
  overflow-wrap: anywhere;
}

.customer-management-grid {
  display: grid;
  grid-template-columns: minmax(0, 1.35fr) minmax(290px, .65fr);
  gap: 16px;
  align-items: start;
}

.customer-management-timeline {
  display: grid;
  gap: 0;
}

.customer-management-timeline article {
  position: relative;
  display: grid;
  grid-template-columns: 18px 1fr;
  gap: 10px;
  padding: 0 0 18px;
}

.customer-management-timeline article:not(:last-child)::before {
  content: "";
  position: absolute;
  left: 5px;
  top: 11px;
  bottom: 0;
  width: 1px;
  background: var(--border);
}

.customer-management-timeline-mark {
  width: 11px;
  height: 11px;
  margin-top: 3px;
  background: var(--gold-strong);
  border: 3px solid rgba(246, 197, 80, .18);
  border-radius: 50%;
  box-sizing: content-box;
  z-index: 1;
}

.customer-management-timeline article span,
.customer-management-timeline article p {
  color: var(--text-soft);
  font-size: 9px;
}

.customer-management-timeline article strong {
  display: block;
  margin: 3px 0 5px;
  color: var(--text);
  font-size: 11px;
}

.customer-management-timeline article p {
  margin: 0;
  line-height: 1.55;
}

.customer-management-key-grid {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 10px;
}

.customer-management-key-grid > div {
  min-height: 72px;
  padding: 12px;
  display: grid;
  align-content: space-between;
  gap: 8px;
  background: rgba(255,255,255,.025);
  border: 1px solid var(--border-soft);
  border-radius: 9px;
}

.customer-management-key-grid strong {
  color: var(--text);
  font-size: 11px;
  line-height: 1.4;
  overflow-wrap: anywhere;
}

.customer-management-flags {
  display: grid;
  gap: 8px;
}

.customer-management-flag {
  display: flex;
  justify-content: space-between;
  gap: 16px;
  padding: 11px 12px;
  background: rgba(255,255,255,.025);
  border: 1px solid var(--border-soft);
  border-radius: 9px;
}

.customer-management-flag span {
  color: var(--text-soft);
  font-size: 10px;
}

.customer-management-flag strong {
  color: var(--text);
  font-size: 10px;
}

.customer-management-flag[data-tone="attention"] strong {
  color: var(--orange);
}

.customer-exit-hero .panel-body {
  display: flex;
  justify-content: space-between;
  gap: 24px;
  align-items: center;
}

.customer-exit-title {
  display: flex;
  gap: 10px;
  align-items: center;
  margin: 8px 0;
}

.customer-exit-title h2 {
  margin: 0;
  color: var(--text);
  font-size: clamp(17px, 2vw, 26px);
}

.customer-exit-hero p {
  margin: 0;
  color: var(--text-soft);
  font-size: 10px;
}

.customer-exit-values {
  min-width: 190px;
  display: grid;
  grid-template-columns: auto auto;
  gap: 7px 14px;
  align-items: baseline;
}

.customer-exit-values strong {
  color: var(--text);
  font-size: 18px;
  text-align: right;
}

.customer-management-checklist {
  display: grid;
  gap: 9px;
}

.customer-management-checklist > div {
  display: grid;
  grid-template-columns: 24px 1fr;
  gap: 10px;
  padding: 12px;
  background: rgba(255,255,255,.025);
  border: 1px solid var(--border-soft);
  border-radius: 9px;
}

.customer-management-checklist > div > span:first-child {
  width: 23px;
  height: 23px;
  display: grid;
  place-items: center;
  color: var(--text-soft);
  background: rgba(255,255,255,.055);
  border-radius: 50%;
  font-weight: 900;
}

.customer-management-checklist > div[data-state="ready"] > span:first-child {
  color: var(--green);
  background: rgba(39,209,127,.12);
}

.customer-management-checklist > div[data-state="attention"] > span:first-child {
  color: var(--orange);
  background: rgba(246,169,22,.12);
}

.customer-management-checklist strong,
.customer-management-checklist small {
  display: block;
}

.customer-management-checklist strong {
  color: var(--text);
  font-size: 10px;
}

.customer-management-checklist small {
  margin-top: 4px;
  color: var(--text-soft);
  font-size: 9px;
  line-height: 1.5;
}

.customer-exit-boundary .panel-body {
  padding: 22px;
  background: linear-gradient(120deg, rgba(246,197,80,.09), rgba(97,168,255,.045));
}

.customer-exit-boundary h2 {
  margin: 7px 0;
  color: var(--text);
  font-size: 18px;
}

.customer-exit-boundary p {
  margin: 0;
  color: var(--text-soft);
  font-size: 10px;
  line-height: 1.6;
}

.customer-management-status-hero {
  padding: 28px;
  background: linear-gradient(135deg, rgba(246,169,22,.12), rgba(255,255,255,.025));
  border: 1px solid rgba(246,169,22,.28);
  border-radius: 14px;
}

.customer-management-status-hero[data-configured="true"] {
  background: linear-gradient(135deg, rgba(39,209,127,.12), rgba(255,255,255,.025));
  border-color: rgba(39,209,127,.28);
}

.customer-management-status-hero h2 {
  margin: 8px 0 5px;
  color: var(--text);
  font-size: 26px;
}

.customer-management-status-hero p {
  margin: 0;
  color: var(--text-soft);
  font: 700 10px/1.5 ui-monospace, SFMono-Regular, Menlo, Consolas, monospace;
}

.customer-management-limitations {
  margin: 0;
  padding-left: 18px;
  color: var(--text-soft);
  font-size: 10px;
  line-height: 1.65;
}

.customer-management-actions {
  margin-top: 12px;
}

/* Evidence Experience v2 — customer-first decision explanation */
.customer-management-page[data-ff-evidence-experience="v2"] {
  gap: 20px;
}

.customer-management-page[data-ff-evidence-experience="v2"] .page-heading {
  padding-bottom: 4px;
}

.customer-management-page[data-ff-evidence-experience="v2"] .page-heading h1 {
  max-width: 900px;
  font-size: clamp(34px, 4.5vw, 58px);
  line-height: .98;
  letter-spacing: -.04em;
}

.customer-management-page[data-ff-evidence-experience="v2"] .page-heading p {
  max-width: 880px;
  font-size: 13px;
  line-height: 1.65;
}

.ff-evidence-readonly-note {
  padding: 12px 14px;
  color: var(--text-soft);
  background: rgba(255,255,255,.025);
  border: 1px solid var(--border-soft);
  border-left: 2px solid rgba(246,197,80,.5);
  border-radius: 10px;
  font-size: 10px;
  line-height: 1.55;
}

.ff-evidence-readonly-note strong {
  color: var(--text);
}

.ff-evidence-selector-panel {
  opacity: .86;
}

.ff-evidence-selector-panel .panel-body {
  padding: 10px 14px;
}

.ff-evidence-proof-hero {
  display: grid;
  grid-template-columns: minmax(0, 1.05fr) minmax(360px, .95fr);
  gap: 28px;
  padding: clamp(24px, 4vw, 42px);
  background:
    radial-gradient(circle at 78% 25%, rgba(246,197,80,.11), transparent 38%),
    linear-gradient(145deg, rgba(255,255,255,.055), rgba(255,255,255,.018));
  border: 1px solid rgba(246,197,80,.28);
  border-radius: 18px;
  box-shadow: 0 22px 60px rgba(0,0,0,.18);
}

.ff-evidence-kicker {
  color: var(--gold-strong);
  font-size: 9px;
  font-weight: 900;
  letter-spacing: .14em;
}

.ff-evidence-proof-copy h2,
.ff-evidence-next-step h2 {
  margin: 9px 0 12px;
  color: var(--text);
  font-size: clamp(24px, 3vw, 38px);
  line-height: 1.08;
  letter-spacing: -.025em;
}

.ff-evidence-proof-copy > p,
.ff-evidence-next-step p {
  margin: 0;
  color: var(--text-soft);
  font-size: 11px;
  line-height: 1.7;
}

.ff-evidence-proof-copy > p strong {
  color: var(--text);
}

.ff-evidence-principle {
  margin-top: 20px;
  padding: 14px 16px;
  display: grid;
  gap: 4px;
  background: rgba(246,197,80,.055);
  border: 1px solid rgba(246,197,80,.18);
  border-radius: 11px;
}

.ff-evidence-principle strong {
  color: var(--text);
  font-size: 11px;
}

.ff-evidence-principle span {
  color: var(--text-soft);
  font-size: 10px;
  line-height: 1.5;
}

.ff-evidence-funnel {
  display: grid;
  grid-template-columns: 1fr auto 1fr auto 1fr;
  gap: 10px;
  align-items: stretch;
}

.ff-evidence-funnel article {
  min-width: 0;
  padding: 18px 14px;
  display: grid;
  align-content: center;
  gap: 7px;
  text-align: center;
  background: rgba(255,255,255,.03);
  border: 1px solid var(--border);
  border-radius: 13px;
}

.ff-evidence-funnel article[data-tone="trusted"] {
  background: rgba(39,209,127,.07);
  border-color: rgba(39,209,127,.26);
}

.ff-evidence-funnel article[data-tone="excluded"] {
  background: rgba(246,169,22,.055);
  border-color: rgba(246,169,22,.22);
}

.ff-evidence-funnel article span {
  color: var(--text-soft);
  font-size: 8px;
  font-weight: 800;
  letter-spacing: .05em;
  text-transform: uppercase;
}

.ff-evidence-funnel article strong {
  color: var(--text);
  font-size: clamp(28px, 3vw, 42px);
  line-height: 1;
}

.ff-evidence-funnel article small {
  color: var(--text-soft);
  font-size: 8px;
  line-height: 1.4;
}

.ff-evidence-funnel-arrow {
  align-self: center;
  color: var(--gold-strong);
  font-size: 17px;
  font-weight: 900;
}

.customer-management-page[data-ff-evidence-experience="v2"] .customer-management-metrics article {
  min-height: 126px;
  padding: 18px;
  align-content: start;
}

.customer-management-page[data-ff-evidence-experience="v2"] .customer-management-metrics article[data-tone="trusted"] {
  border-color: rgba(39,209,127,.25);
  background: linear-gradient(145deg, rgba(39,209,127,.075), rgba(255,255,255,.018));
}

.customer-management-page[data-ff-evidence-experience="v2"] .customer-management-metrics article[data-tone="excluded"] {
  border-color: rgba(246,169,22,.22);
  background: linear-gradient(145deg, rgba(246,169,22,.06), rgba(255,255,255,.018));
}

.ff-evidence-metric-copy {
  margin-top: 2px;
  color: var(--text-soft);
  font-size: 8px;
  line-height: 1.45;
}

.ff-evidence-content-grid {
  grid-template-columns: 1fr;
}

.ff-evidence-content-grid > .stack {
  display: grid;
  gap: 16px;
}

.ff-evidence-trusted-section {
  border-color: rgba(39,209,127,.22);
}

.ff-evidence-trusted-section .panel-header {
  background: linear-gradient(90deg, rgba(39,209,127,.055), transparent 60%);
}

.ff-evidence-disclosure {
  width: 100%;
}

.ff-evidence-disclosure > summary {
  padding: 12px 14px;
  color: var(--text);
  background: rgba(255,255,255,.025);
  border: 1px solid var(--border-soft);
  border-radius: 9px;
  cursor: pointer;
  font-size: 10px;
  font-weight: 800;
  list-style-position: inside;
}

.ff-evidence-disclosure[open] > summary {
  margin-bottom: 14px;
  border-color: rgba(246,197,80,.22);
}

.ff-evidence-disclosure-content {
  min-width: 0;
}

.ff-evidence-next-step {
  display: flex;
  justify-content: space-between;
  gap: 30px;
  align-items: center;
  padding: clamp(22px, 3vw, 32px);
  background: linear-gradient(120deg, rgba(246,197,80,.09), rgba(255,255,255,.025));
  border: 1px solid rgba(246,197,80,.25);
  border-radius: 16px;
}

.ff-evidence-next-step > div {
  max-width: 760px;
}

.ff-evidence-next-step h2 {
  font-size: clamp(21px, 2.4vw, 30px);
}

.ff-evidence-next-step .button {
  flex: 0 0 auto;
  min-width: 210px;
  justify-content: center;
}

@media (max-width: 1050px) {
  .customer-management-metrics {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }

  .customer-management-grid {
    grid-template-columns: 1fr;
  }

  .ff-evidence-proof-hero {
    grid-template-columns: 1fr;
  }
}

@media (max-width: 760px) {
  .ff-evidence-funnel {
    grid-template-columns: 1fr;
  }

  .ff-evidence-funnel-arrow {
    transform: rotate(90deg);
    justify-self: center;
  }

  .ff-evidence-next-step {
    display: grid;
  }

  .ff-evidence-next-step .button {
    width: 100%;
  }
}

@media (max-width: 680px) {
  .customer-management-selector,
  .customer-management-key-grid,
  .customer-management-metrics {
    grid-template-columns: 1fr;
  }

  .customer-exit-hero .panel-body {
    display: grid;
  }

  .customer-exit-values {
    width: 100%;
  }

  .ff-evidence-proof-hero {
    padding: 20px;
  }

  .customer-management-page[data-ff-evidence-experience="v2"] .page-heading h1 {
    font-size: 38px;
  }
}

@media (prefers-reduced-motion: reduce) {
  .customer-management-page *,
  .customer-management-page *::before,
  .customer-management-page *::after {
    scroll-behavior: auto !important;
    transition: none !important;
  }
}