Who processes payments and refunds
FlipForge does not directly collect or store your full card or bank details. Paid subscription transactions are processed by Paddle. Paddle is responsible for charging the payment method used at checkout and for issuing approved refunds through its payment system.
Refund eligibility
Except where required by applicable law or where Paddle approves a refund under its refund policy, paid subscription charges are generally non-refundable. Refund requests are reviewed under Paddle's then-current buyer terms and refund policy, including any mandatory consumer rights that apply in your location.
How to request a refund
To request a refund for a transaction processed by Paddle, use Paddle Buyer Support at paddle.net. For product-access, account, or service questions, you may also contact support@goflipforge.com. FlipForge can assist with product facts, but refunds are returned through Paddle rather than paid directly by FlipForge.
Subscription cancellation
Canceling a subscription stops future renewal. Unless a refund, withdrawal right, or other legal requirement applies, access generally continues through the end of the period already paid for. Subscription cancellation and billing management may be handled through Paddle's customer tools when available.
Duplicate, incorrect, or unauthorized charges
If you believe you were charged more than once, charged an unexpected amount, or charged without authorization, contact Paddle Buyer Support promptly and notify FlipForge support if product-account investigation is also needed.
Service or access problems
If paid FlipForge access is not delivered as described because of a product or account problem, contact FlipForge support so the issue can be investigated. Nothing in this policy limits rights you may have under applicable consumer-protection law for products or services that are not delivered as described, are faulty, or are otherwise subject to non-waivable legal remedies.
Paddle policy
Paddle's current refund policy is available at Paddle Refund Policy. Where Paddle's buyer terms, Paddle's refund policy, or applicable law provides greater or non-waivable rights, those rights control.
Changes and contact
FlipForge may update this page as billing features, providers, or legal requirements change. Questions about FlipForge product access may be sent to support@goflipforge.com.